Terms of use and privacy policy

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Privacy policy

1. Processing manager and data protection officer

Miva d.o.o. (“We” or “us”) respects your privacy and undertakes to protect it during and after your visit to this website, the mobile page linked to it and any micro page (which may be administered on behalf of Miva doo by a third party who normally acts as a processor) which can be accessed through this page (hereinafter referred to as the "Page" and collectively the "Pages"). In this sense Miva d.o.o. acts as the processing manager ("Processing Manager"). This Privacy Policy (the “Privacy Policy”) provides insight into our actions regarding the collection of information through the Pages and our use of the information. This Privacy Policy applies solely to information collected through the Site and does not apply to information collected through any other source, including, without limitation, Facebook, Twitter, YouTube and other third party and social media websites. If you do not agree to any of the terms of this Privacy Policy, do not use the Site (s) or provide us with any personal information.

Miva d.o.o. has appointed a data protection officer who can be contacted at the following e-mail address info@miva.com.hr.

2. Types of data being processed

Through the Site, we collect and store certain personal information about you (eg information that may directly or indirectly identify you, in particular using identifiers such as name, personal identification number, location information, online identifier or one or more physical factors). , physiological, genetic, mental, economic, cultural or social identity ("Personal Data"). In certain cases, we may ask you to provide us with Personal Information, for example when using the order form and services we offer, commenting or asking questions, requesting information, participating in promotions, contests or sweepstakes, or using other features or functions of our Site.

Miva d.o.o. will not collect Personal Data during your visits to our Site if you do not provide it to us voluntarily, except for certain items of Personal Data collected through information systems and programs used to operate the Website, the transmission of which is inherent in the use of Internet communication protocols (eg IP addresses) and will not require more information than is necessary to participate in the activities on our Site. If you do not wish to provide us with Personal Data (other than Personal Data relating to the use of Internet communication protocols normally collected when visiting the Website) you may still access our Site but will not be able to participate in certain promotions, create login credentials to use certain functions on the Site, activate or use the service, fulfill an order or obtain product information.

Certain pages on the Pages may allow you to create login credentials by entering your username / ID or email address and password and other information or using one of the available authentication methods via social networks such as Facebook, Google+ and Yahoo. If you choose to create login credentials through your account using one of the available social networking tools for authentication, you allow us to access your Personal Information that is publicly available or that you have made publicly available (e.g. name, user ID, profile picture), and information that "Allow" the Page to access. Therefore, through authentication through one of the social networking options, you allow us to receive your data that is available. We recommend that you review the relevant third-party privacy policies and any terms and conditions for the method you choose to use for authentication.

Moreover, when you link to the Site, there is certain Personal Information (e.g., IP address, purchase settings, profiling features) that may include identifiers that may allow us to send customized ads to your device, along with technical, non-personal information that by themselves they cannot identify any individual (“Non-personal data, e.g., type of internet browser”) that can be collected and stored using “cookies” and other tracking technologies. In addition, other parties, such as advertising partners and analytics providers, may, with your informed consent, collect information about your online activity over a period of time and through the Site. This information helps us to update the Site so that it remains interesting to our visitors and contains content tailored to the interests of visitors. If you disable cookies, we may not be able to optimize your visit to the Site, and some features on the Site may not be available.

3. Purposes, legal basis of processing and possible consequences of non-disclosure of Personal Data

When you provide your Personal Information on the Site, we will restrict the use of Personal Information for the purpose for which it was collected in accordance with the terms of this Privacy Policy. Use of your Personal Information includes:

A. Take steps upon your request before concluding a contract (e.g. answer your questions and comments; meet your requests, communicate with you about your activities on the Site);

B. Execute a contract to which you are a party (eg provide you with access to certain areas and features on the Site; fulfill your order in connection with the purchase or commercial services offered on the Site, provide services to customers);

C. Investigate suspected fraud, harassment, physical threats or other violations of any laws, rules or regulations, Party rules or third party rights; or investigate any suspicious behavior that we deem inappropriate;

D. Compliance with the legal obligation to which Miva d.o.o. subject to (eg for disclosures prescribed by law, regulation or court order);

E. For the purposes of or in connection with legal proceedings, the establishment, defense or exercise of legal rights;

F. Sending advertisements or direct sales materials or conducting market research, conducting data analytics or delivering commercial communications via electronic tools (SMS, e-mail, social network), regardless of whether they are automated (calls without operators) or not (worm mail and calls with the operator), in accordance with the relevant legal grounds;

G. Providing your Personal Information to selected advertising partners for their marketing purposes in accordance with the relevant legal basis.

The provision of Personal Data for the purposes described in items F and G is also voluntary; failure to provide such Personal Data or objection to the relevant processing of the data on an appropriate basis relating to your particular situation may be prevented by Miva d.o.o. to send advertising or direct sales materials or to conduct market research, data analytics or deliver commercial communications and / or to provide your Personal Data to selected advertising partners for their marketing purposes. We may still contact you for administrative purposes such as order confirmation or requesting your further requests.

4. Recipients

Your personal information may be disclosed, in close connection with the above purposes, only:

  • entities required to place an order, deliver packages, send mail and email, remove duplicate information from customer lists, analyze data and provide marketing support, process credit card payments and provide customer services, which typically process Personal Data on behalf of Miva d.o.o. as executors of processing;
  • persons authorized by Miva d.o.o. for the processing of Personal Data, which are subject to the appropriate legal obligation of confidentiality (employees of Miva d.o.o.);
  • law enforcement services and public authorities when required by applicable law or in good faith (eg to comply with the provisions of the law or to comply with legal proceedings provided to Miva doo; to protect and defend the rights or property of Miva doo and this Site or to act in urgent circumstances to protect the personal safety of users of Miva doo, its Pages or the public);
  • business partners for their needs only in accordance with the relevant legal basis.

5. Transfer of Personal Data to third countries

Miva d.o.o. reserves the right to transfer personal data to third parties respecting the principle of an appropriate level of legal protection for the rights and freedoms of users.

The transfer of personal data is carried out only if at least one of the following conditions is met:

  • The transfer is necessary for the performance of contractual obligations / services;
  • The transfer is necessary for the implementation of pre-contractual measures taken in response to the client's request;
  • The transfer is necessary for the conclusion or execution of a contract concluded with a third party in the interest of the client;
  • The transfer is legally required on the basis of important public interests; The transfer is necessary for the establishment, exercise or defense of legal claims;
  • The transfer is necessary to protect the vital interests of the user.

6. Retention

Miva d.o.o. will process your Personal Data only for the time necessary to achieve the purposes described in Section 2. For the purposes described in Sections 2.F and 2.G, your Personal Data will be processed until you exercise your right to object or limit the processing. In addition to the above, Miva d.o.o. will retain your Personal Information for as long as necessary or permitted in accordance with applicable data protection law.

7. Your rights

Miva d.o.o. informs you that, in accordance with and to the extent permitted by applicable law, you have the right to request from Miva d.o.o. access and rectify or delete Personal Data or restrictions on the processing of your Personal Data or object to the relevant processing activity, and lodge a complaint with the competent supervisory authority. You also have the right to know the recipients or categories of recipients to whom your Personal Information has been or will be disclosed, in particular to recipients in third countries.

8. Links to other sites

The Site may contain links to other websites not owned, operated or maintained by Miva d.o.o. When you leave the Site, you should notice and read the terms and privacy policies of each website you visit. You should also self-assess the authenticity of any website that appears to be or claims to be one of our Sites (including those linked via email). Despite all links that may exist on the Site, unless otherwise stated, we do not control, recommend or endorse it, and we are not affiliated with this website or its content, products, services or privacy policies. Downloading material from certain websites may result in intellectual property infringement or the introduction of a virus into your computer system.

9. Protecting the privacy of children

Miva d.o.o. takes the protection of children's privacy seriously. We operate the Site in accordance with all applicable laws in the jurisdiction set forth below. We do not collect Personal Information from any person under the age of sixteen (16) or, if permitted by applicable law, under the age of thirteen (13). Children under the age of sixteen (16) or, if permitted by applicable law, under the age of thirteen (13) should have the consent of a parent / guardian before providing any Personal Information to the Site. If we determine that a user is under this age, we will not use or retain his or her Personal Information without the consent of his / her parents / guardians. Without such consent, the child may not be able to participate in certain activities. A parent / guardian may review, remove, modify or refuse further collection or use of their child's Personal Information if they contact us using one of the options listed in the "Manage Your Personal Information" section (please provide your child's name, address and email address).

10. Security practices

The security of your Personal Information is extremely important to us. We have set up appropriate physical, electronic and management procedures to protect the data we collect. However, due to the inherent open nature of the Internet, we cannot guarantee that communication between you and us or information stored on the Site or on our servers will be completely secure from unauthorized access by third parties, such as hackers. Your use of the Site constitutes your agreement to this risk. To the fullest extent permitted by applicable law, we disclaim all liability for any damages (including, but not limited to, any and all direct, special, indirect, consequential or punitive losses or other damages of any kind, whether contractual (including fundamental breach), non-contractual (including negligence) or to others) that you may have suffered as a result of any loss, unauthorized access, misuse or alteration of any information you submit to the Site.

11. Applicable law / jurisdiction

All questions relating to the Site and / or these Privacy Policy are governed by the law of the Republic of Croatia (jurisdiction applicable to Miva d.o.o.), without reference to the principles of private international law. You agree that the exclusive jurisdiction and venue of any legal proceedings relating to the Site and / or these Privacy Policy will be in the appropriate courts located in the Republic of Croatia. We do not guarantee or imply that the Pages or the content / materials on the Pages are suitable for use outside the Republic of Croatia. The information provided on the Site relating to any products or services is applicable only in the Republic of Croatia, and these products and services may not be available in all locations. If you are outside the Republic of Croatia, you are solely responsible for complying with all applicable local laws.

12. Transfer of assets

During our business, we can sell or buy property. If the other entity acquires Miva d.o.o. or all or almost all of our property, Personal Data and Non-Personal Data we have collected about users of the Site, may be transferred to such person. Also, if any bankruptcy or reorganization proceedings are initiated against us, such information may be considered our property and may be sold or transferred to third parties.

13. Salvation clause

If any provision of this Privacy Policy is held to be invalid, illegal or unenforceable for any reason by any law or public policy, such provision shall not apply to the extent that it is invalid or unenforceable and the remaining provisions shall continue to apply. with full legal effect.

14. Changes and Updates to our Privacy Policy

Miva d.o.o. reserves the right to change or update this Privacy Policy at any time and without prior notice. Please check from time to time any changes or updates to our Privacy Policy, which will be posted here and will show the updated effective date on the first page of the Privacy Policy if any changes or updates are made.

15. Contact information

If you have any questions or comments regarding the Site or this Privacy Policy, you may contact us at Miva doo, Ulica grada Vukovara 56a, 10 000, Zagreb, +3851 6156 763, or at the following e-mail address info@miva.com hr.

Terms of use


All content published on this website is subject to copyright protection. Unauthorized use of any part of the website and content is considered copyright infringement and is subject to lawsuits.

Cookies policy

In order for the website to work properly and to be improved in order to improve your browsing experience, a minimum amount of information (cookies) must be stored on your computer. More than 90% of websites use the practice of cookies and are obliged to request the consent of the user according to the rules of the European Union. By using this website, you agree to the use of cookies, the blocking of which allows you to continue browsing the site, but some of its features will not be functional.

What is a cookie?

A cookie is information stored on a personal computer at the time of browsing the website you have visited. Cookies are easier to use as they save your settings for a website (language or address) and reactivate them when you restart them. In this way, the information is tailored to your needs and common uses. From simple settings information, cookies can also store a large amount of personal information (name, email address) to which you must give full access. If you have not enabled them, cookies cannot access the files on your computer. Cookie saving and sending activities are not visible to you, however you can select the option to approve / reject requests to save cookies, delete saved cookies and other activities related to the use of cookies in the settings of the selected Internet browser.

How to disable cookies?

By disabling cookies, you do not allow them to be stored on your own computer. Cookie settings can be configured and changed in the selected internet browser and via the link at the bottom of this page. To see the settings, select the browser you're using (Chrome, Firefox, Internet Explorer 9, Internet Explorer 7 and 8, and Opera or Safari). If you disable cookies, you will not be able to use certain functionalities of the website.

What are temporary cookies?

Temporary cookies, or session cookies, are removed from your personal computer when you close the Internet browser in which you were browsing the website. With the help of these cookies, the pages store temporary data.

What are persistent cookies?

Persistent, or saved, cookies remain on your personal computer even after you close your Internet browser. With the help of these cookies, the website stores data to make it easier for you to use. For example, websites that require you to enter a username and password will "remember" your entry that will appear each time you visit it again. Persistent cookies will remain recorded on your computer for days, months or years.

What are first party cookies?

First-party cookies come from the website you are browsing, and can be temporary or permanent. In this way, the website stores information that will make it easier for you to use each new visit to that website

What are third-party cookies?

Third-party cookies on your computer come from other websites located on the website you are browsing. These are, for example, pop-up ads, and cookies have the role of tracking websites for advertising purposes.

Does this website use cookies?

Yes, this website uses cookies to provide you with a simpler and better user experience.

What cookies does this website use?

  • Session cookies - these are cookies that will be automatically deleted when you close the internet browser in which you work.
  • Persistent cookies - these are cookies that will remain "recorded" in your internet browser until they expire or you delete them manually. The information collected is anonymous and does not include your private information

Are there any third party cookies on the website?

There are several external services that store limited cookies for you, and the same was not set by this website. Limited cookies are used for uninterrupted use of features that provide users with easy access to content. This page allows you to measure traffic.

Additional information about opting out of cookies

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